FAQ

Below are frequently asked questions, and some answers for you!

User Profiles:

What is the difference between a Trainer and Member profile?

Trainers are publicly listed on the “Find a Trainer” page, whereas a Member’s profile is private where they can message personal trainers on our Find a Trainer feature.

Do I need to register on TopTrainer in order to contact a Trainer?

Yes, it’s a quick and easy registration that allows you to message and connect to our trainers.

I just created an account, why can't I log into my profile?

You are required to click an activation link in order to access your profile. This was sent to you when you signed up. If you did not receive it, please check your Spam/Junk Folder.

I forgot my username and password?

Go to the Register/Login page and click “Lost your password” in the User Login section. You will then receive an email with directions to reset your password.

Affiliate Program:

Can I be a Top Trainer Affiliate?
If you are a personal trainer or fitness professional, Top Trainer’s affiliate program is designed for you. Offer your clients high quality products and enhance your personal training business income with the highest commission payouts.  Learn More.
Which products can affiliates earn commissions on?
Top Trainer affiliates can earn money on our entire Nutrition line and Fitness gear products.   Apparel is not included.
When do I get paid?

Our scheduled payouts are on the 5th of every month.   It is linked directly to your debit card.  You can edit your payout settings under the “settings” tab in your affiliate area on your profile.

Gym Retailer Program:

What is the gym retailer program?
The Top Trainer product line offers the top selling product categories and is exclusively retailed through approved Fitness Facilities.  Learn more.
What are the shipping & order requirements?

Wholesale accounts order in case quantities conveniently with our exclusive wholesale order form. There is a minimum 5 case quantity on your first order.  Shipping is billed separately.

100% Satisfaction Guarantee:

What is your return/refund policy?
Top Trainer proudly uses only the very best ingredients. If for any reason, within 30 days from date of purchase, you are not completely satisfied with your order we will refund the purchase price upon receipt of the return shipment.  Learn more.

#Commit2fit Program:

What is the Commit2Fit subscription plan?
The #Commit2Fit Program allows you to automatically receive your favorite Top Trainer Products for a 4 month time period* providing realistic time to achieve your goals. Some products have 2 options in dosing.  Based on your previous experience with products, your body, and your goals; you can choose which dosing option suits your individual needs.

Everything Else:

How can I be a part of Top Trainer?

Top Trainer is always looking for people that want to help inspire others.  Please visit our Collaborate page to Learn more.

Is there something you still have a question about? Let us know!

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