TopTrainer Shipping & Return Policy
Thank you for shopping at Top Trainer.
All orders are shipped same day or no later than 3 working days of receipt Monday – Friday 8am-5pm. Orders received between 4pm to 5pm on Friday are due for processing by the following Monday excluding holidays.
We use UPS or USPS (Secured) to deliver our orders.
All order tracking #’s are emailed to the customer.
Flat rate of shipping is $7.99 on all order under $75. All orders over $75 is Free.
Wholesale Orders: Rate charged for the shipping of your order is based on the weight of your products, and your location. Free shipping on orders over $1,000.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling.
Returns and Refunds Policy
We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 15% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not give refunds on opened products.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
Return Address: 2000 Windy Terrace 13A, Cedar Park, TX 78613
Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase, to:
Top Trainer LLC
2000 Windy Terrace Bldg 13A
Cedar Park, TX 78613
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Top Trainer.
TopTrainer does not buy back wholesale inventory. We do guarantee all inventory has a minimum of 6 months before expiration. If you have received a wholesale order that has inventory short-dated fewer than 6 months of expiration, please contact us within 48 hours of receiving and we will replace.
If you received a damaged product, please notify us immediately for assistance.
We honor our return policy even on items purchased while on sale.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.