Refund policy

    We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 15% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not accept returns on opened products. A replacement will be sent. No money back. 

    If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment. 

    If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us.

    If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.

    Additional Policy on Free Products: If your purchase included a free product as part of a promotion or bundle, the free product must be returned along with the purchased item. If the free product is not returned, its value will be deducted from the refund amount. Please ensure all items included in your original order are returned to avoid any deductions. All returned products must be unopened; if any products are opened, no money will be refunded.

    Allergen & Ingredient Notice: If you have any allergies, dietary restrictions, or religious objections to certain ingredients, please check the product label before purchasing or opening. We strictly adhere to our 30-day return policy and do not make exceptions. Opened products are not eligible for returns or refunds.

    Return Address: 115 CR 423, Suite 6. Spicewood, TX 78669

    PACKAGE SHOWS DELIVERED

    In case your package shows delivered, but it’s not there:

    • Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
    • The carrier may have placed your order somewhere near your door, parcel locker, or simply out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
    •  In some situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.

    USPS PACKAGE: If USPS is reporting "delivered", you will need to contact USPS directly to file a missing mail search.  To save time, we suggest reaching out via email by submitting a service request here.

    FEDEX PACKAGE: If FEDEX is reporting "delivered", you will need to contact FEDEX directly to file a claim.  Please visit fedex.com > Support > File a claim.

     

    STOLEN OR MISSING PACKAGE POLICY

    If your package is still missing after taking the steps above and you believe it has been stolen, we require the following:

    • A filed police report documenting the theft. Once we receive a copy of the report, we will evaluate your case for a one-time reshipment of the product (if applicable).
    • No refunds will be issued for packages marked as delivered but not received unless the item was proven to be stolen with a police report.

    We highly recommend contacting your local authorities if you suspect theft.

    REFUSED SHIPMENTS

    Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.

    DAMAGED SHIPMENTS

    All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.

    Products that do not meet these criteria will not be considered for return. A replacement will be sent. No money back. 

    RETURNS PROCEDURE

    Email Us
    Please contact us before you send the product by email: contact@toptrainer.com

    Return Product
    Send the product with its original packing and the receipt or proof of purchase, to:

    Top Trainer LLC
    115 CR 423, Suite 6
    Spicewood, TX 78669

    SHIPPING CHARGES

    Shipping charges incurred in connection with the return of a product are non-refundable.

    You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Top Trainer.

    If your order qualified for free shipping and you choose to return an item, the original shipping cost will be deducted from your refund. Additionally, you are responsible for paying return shipping costs. All returns must be sent with tracking to ensure successful delivery back to us. We are not responsible for lost or damaged return shipments.

    WHOLESALE

    TopTrainer does not buy back wholesale inventory. We do guarantee all inventory has a minimum of 6 months before expiration. If you have received a wholesale order that has inventory short-dated fewer than 6 months of expiration, please contact us within 48 hours of receiving and we will replace.

    DAMAGED ITEMS

    If you received a damaged product, please notify us immediately for assistance. A replacement will be sent. No money back. 

    SALE ITEMS

    We honor our return policy even on items purchased while on sale.

    DIGITAL PRODUCTS

    We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

    We recommend contacting us for assistance if you experience any issues receiving or downloading our products.